LoanStar (app bundle: com.loanstar) and its related websites, owned and operated by GOOD DAY FINANCE (GUD DEI FINANS), TOO (Reg. no. 220440038096, Kazakhstan) (“Company”, “we”, “our”, or “us”), respects your privacy and is committed to protecting the personal information of our users.

This Privacy Policy explains how your data is collected, processed, and protected when using our mobile application, web application, or any related services (“App”). By using the App, you agree to the practices described in this Policy. If you do not agree, please discontinue use of the App.

1. Information We Collect

We collect only the information necessary to provide and improve our services. This may include:

1.1 Data you provide directly

  • Email address – for account setup, authentication, and communication.

1.2 Data collected automatically

  • User ID – used to associate your account with your activity in the App.
  • Device ID – to help identify and resolve technical issues.
  • Crash logs and diagnostics – error reports and performance data used to improve stability.
  • User preferences – chosen settings saved for future sessions.
  • Other diagnostic data – general technical information (e.g., performance metrics).
  • Device information – model, OS version, app version, language settings.
  • Approximate location – inferred from IP address (not precise GPS), for analytics and content localization.
  • We do not intentionally collect sensitive personal data (such as government-issued IDs, bank details, or precise location) unless explicitly provided by you for a specific feature.

2. How We Use Your Information

Your information is used for the following purposes:

  • To operate and maintain the App.
  • To provide customer support and communicate with you.
  • To improve app performance, fix errors, and enhance security.
  • To save your settings and preferences.
  • To send updates, promotions, or offers (only with your explicit consent).

We do not sell, rent, or trade your personal information. Data is shared only:

  • With trusted service providers (hosting, analytics, crash reporting) who are bound by confidentiality.
  • If required by applicable law or legitimate government requests.

3. Data Storage and International Transfers

Your data may be stored and processed on servers outside of your home country, including in jurisdictions that may not provide the same level of data protection. By using the App, you consent to such transfers.

4. Legal Basis for Processing (for EEA users)

If you are located in the European Economic Area (EEA), we process your data under the following bases:

  • Consent – for marketing and optional features.
  • Legitimate interest – for security, maintenance, and service improvement.
  • Legal obligation – where processing is required by law.

5. Children’s Privacy

The App is intended only for users aged 18 and above (or the age of majority in your country, if higher). We do not knowingly collect personal data from children. If we become aware that a minor has provided us with personal information, we will delete it promptly.

6. External Links

The App may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of these external sites. We encourage you to review the privacy policies of any third-party services you visit.

7. Data Retention

We retain personal data only for as long as it is necessary to fulfill the purposes outlined in this Policy, unless longer retention is required by law.

8. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.
  • Withdraw consent at any time (where applicable).
  • Restrict or object to certain processing.
  • Request data portability.
  • File a complaint with your data protection authority.

You may exercise these rights by contacting us (see Section 11).

9. Data Security

  • We apply appropriate technical and organizational measures to safeguard your information, including:
  • Encryption of data in transit.
  • Security updates and system monitoring.
  • Access limited to authorized personnel only.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify users through the App, our website, or by email (if available). The latest version will always be available at: https://www.gooddaykazakhstan.com/en/app/privacy-policy/loanstar

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Email: [email protected]